FAQ

ORDERS

1. Can I cancel or withdraw my order after I have placed it?

To request an order cancellation or to withdraw from your purchase, please email our customer care team at customercare@theedit.se. Order cancellations are only possible up until the order is processed by our warehouse.

2. Can I change an item in my order after I have placed it?

We do not facilitate direct order changes. To exchange an item, we kindly ask you to place a new order and request a cancellation or return for your original order. Please refer to our return & exchanges policy for detailed instructions.

3. I have received a faulty item. What should I do?

Every garment undergoes rigorous quality control. If your order did not arrive in perfect condition, please email customercare@theedit.se immediately with your order number and clear images of the fault. Our team will assist you in resolving the issue.

EXCHANGES

1. Can I exchange an item?

To organise an exchange, please return your original order for a refund and repurchase the new item. You can review our full returns & exchanges policy here.

PAYMENTS

1. Which payment methods do you accept?

We accept IDEAL, Visa, Mastercard, and PayPal.

PROMOS & DISCOUNTS

1. I am a new customer. Can I receive a discount on my order?

All new newsletter subscribers receive a 10% discount on their first order. A discount code will be sent to your email after confirming your subscription. If you do not see it in your inbox, please check your spam folder.

2. My discount code doesn't work. What can I do?

If you are experiencing issues at checkout, please contact our team at customercare@theedit.se for assistance.

3. Can I use more than one discount code?

No, only one discount code can be applied per order.

4. Do discount codes apply to sale items?

Discount codes are strictly valid for full-price purchases and cannot be applied to sale items.

SHIPPING

1. How much does shipping cost?

Detailed shipping costs can be found on our shipping policy page.

2. Do you ship internationally?

THE EDIT offers worldwide shipping. Please note we are currently unable to ship to the Russian Federation or Ukraine.

3. Which courier do you use?

We currently ship via UPS and FedEx.

4. How long does it take to dispatch my order?

Orders placed before 1 PM (CET) Monday–Friday are processed on the same day. Our distribution centre does not operate on weekends or public holidays. During archive sales or holiday periods, please allow an additional 48 hours for dispatch.

5. Should I expect customs duties?

We ship from the EU. Duties and taxes are calculated for each order and displayed at checkout. These charges are remitted to the relevant authorities on your behalf and are non-refundable if you return your order. You are solely responsible for filing a drawback claim with your local authority. For orders placed in the UK, additional government duties and custom fees are already included in the price.

6. How can I track my order?

Once dispatched, you will receive an email containing your track & trace number. If you cannot locate it, please check your spam folder or contact customercare@theedit.se.

RETURNS & REFUNDS

1. What is your return policy?

Orders can be returned within 14 days of the delivery date. Please visit our return policy page to initiate the process. If purchased through a partnered retailer, returns must be made directly with them.

2. Can I return my order without the original packaging?

No. All orders must be returned in the original packaging they arrived in. We cannot process a refund if the packaging is missing.

3. Can I return a sale item?

Items marked as final sale are ineligible for return or exchange when shipped outside the EU.

4. How long will my refund take?

Please allow 2-3 business days for our team to process your return once it arrives at our warehouse. If accepted, a refund will be issued within 14 days to the original payment method.

5. Do I have to pay for my return?

A pre-paid return label can be downloaded via our return portal.

  • EU Orders: The return shipping cost will be deducted from your refund and is equal to your original shipping cost.
  • Non-EU Orders: A return handling fee of €10 will be deducted from your refund. The initial shipping fee will not be refunded.

PRODUCTS & STOCK

1. How do I know which size to choose?

Every product page features a specific measurement chart. If you require further assistance with fit or sizing, contact customercare@theedit.se.

2. Where can I find care instructions?

Care instructions are listed on the product page and on the garment's interior label. Please adhere strictly to these guidelines to ensure the longevity of your piece.

3. Will an out-of-stock item be restocked?

To be notified of a restock, select “email me” on the product page. Not all items are restocked. For specific inquiries, contact our customer care team.

CONTACT & CUSTOMER SERVICE

1. How can I contact customer service?

For inquiries regarding products, orders, or styling, email customercare@theedit.se. We are available Monday to Friday from 9 AM – 5 PM (CET).

2. How long does it take to receive a reply?

We aim to respond to all inquiries within one business day. During peak periods, this may extend to two business days.